At Shree Parshwanath Sev Bhandar, we carefully prepare and pack every order. We understand, however, that circumstances may arise where an order needs to be cancelled or a refund is required.

1. Order Cancellation

Customers may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests will be accepted only if the order has not already been processed, packed, or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

2. Refunds for Cancelled Orders

If an eligible order is successfully cancelled, the applicable refund will be initiated to the original payment method used for the purchase.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within [24 hours] of delivery.

We may request photographs or videos of the product, packaging, shipping label, and other relevant details to verify the issue.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

4. Product Quality Issues

If you believe there is a genuine quality issue with a product, please contact us promptly after receiving the order.

For food products, we may require the original packaging, batch details, photographs, and other information to investigate the matter.

5. Products Not Eligible for Return

For hygiene, food-safety, and quality reasons, opened or consumed food products generally cannot be returned unless the product is damaged, incorrect, defective, or otherwise covered by applicable consumer laws.

6. Refund Processing

Once a refund is approved, we will initiate it through the applicable payment method or process agreed upon with the customer.

The actual time for the amount to be credited may vary depending on the payment provider or financial institution.

7. Shipping Charges

Shipping charges, where applicable, may not be refundable unless the return or refund is due to an error attributable to us, a damaged product, an incorrect product, or another circumstance covered by applicable law.

8. Contact Us

For cancellation, refund, or product-related concerns, please contact:

Shree Parshwanath Sev Bhandar
Email: shreeparshwanath.psb@gmail.com
Phone: +91 – 9424070031 
Address: 163, Jawahar Marg, Narsingh Bazaar Square, Indore (M.P.)